South Boston Neighborhood House Volunteer Policies and Protocol

Welcome to the South Boston Neighborhood House (SBNH). We appreciate your support of our programs and our community by volunteering your time and talents with us. Please observe the following guidelines during your time with us as a volunteer.

South Boston Neighborhood House Mission – “To support family & neighborhood life in South Boston”

The South Boston Neighborhood House is a 115 year-old Settlement House, which originally welcomed newcomers to the community, provides support, opportunity, and hope for individuals and families in South Boston. SBNH or “the Ollie” as we are known in the community offers programs that include: Early Education & Care Preschool, School Age Programs, Youth Education & Career Development, Senior Programs and Family Engagement.

South Boston Neighborhood House Responsibilities

Our goal is to find volunteer placements that are appropriate and enjoyable for both the volunteer as well as our agency and staff.

Program Responsibilities

The program in which a volunteer is placed will have the responsibility of providing specific job training as well as supervision. The program supervisor will also evaluate the volunteer’s performance, behavior and attendance.

Volunteer Responsibilities and Conduct

Volunteers should take their responsibilities seriously and abide by the following rules of conduct:
Arrive on time for scheduled assignments and complete all assigned tasks
Conduct themselves in an appropriate manner and act within the boundaries of their position
Accept supervision in a professional manner and understand they are potential role models
Failure to abide by any of these guidelines may result in re-assignment, if applicable, or dismissal if necessary. All volunteers are expected to follow the SBNH personnel policies outlined in the personnel manual.


Human Service Agencies deal with personal information about individuals and families. It is not acceptable for volunteers to read confidential material, discuss private information they may have seen or heard, or communicate any issues regarding SBNH families, children, or staff. Volunteers are expected to maintain confidentiality inside and outside of the building at all times.


Any volunteers chosen to work directly with program participants, will be required to submit a CORI consent form at a later date.

A CORI is a criminal offender record information background check.
A CORI is required for all staff and volunteers at South Boston Neighborhood House.

All CORI results are confidential and will be shared with you by South Boston Neighborhood House.